Refund policy

Returns & Replacements 

We want you to love your Class A jewellery as much as we loved creating it.

We take pride in the quality and craftsmanship of every piece. However, we understand that sometimes things aren't quite right. If you've had a change of heart, we're happy to offer a refund or exchange on eligible purchases within 14 days of receiving your order.

Order Cancellations

If you've placed an order and would like to cancel it, please contact our team by phone or email within 60 minutes of purchase.

We'll do our best to accommodate your request, however cancellations made outside this timeframe cannot be guaranteed.

Pieces Not Eligible for Return

• As some pieces are created or personalised especially for you, the following items are not eligible for a change of mind return or exchange:

  • Bespoke & Custom Jewellery, including:

    • Engraved pieces

    • Personalised Charm Necklaces and Bracelets

    • Custom made rings

    • Pieces specially ordered for you

  • Archive Sale Items

  • Linked for Life Jewellery

  • Gift Vouchers

This does not affect your rights under Australian Consumer Law if an item is faulty or does not meet consumer guarantees.

 

How to Return

Australian Orders

Returning your jewellery is simple. Submit your request through our online Returns Portal and follow the prompts to arrange your return.

START A RETURN

A few things to keep in mind:

• Returns must be requested within 14 days of receiving your order.

• Jewellery must be unworn, undamaged and returned in its original condition, including all original packaging and jewellery boxes.

• Any complimentary gifts received with your purchase must also be returned.

• A flat $10 return shipping fee applies for Express Post with signature on delivery.

Once your piece arrives back with us, our jewellers will carefully inspect it before your refund or exchange is approved.

International Orders

For international returns, please email customercare@classa.com.au with your order number within 14 days of receiving your order.

Our customer care team will guide you through the available return options and next steps.

Need a Little Help?

Whether you have a question about your order or need a hand with a return, our team is here to help.

Get in touch at customercare@classa.com.au and we'll be happy to assist.