Linked for Life Frequently Asked Questions
What is Linked for Life?
Our Linked for Life service involves soldering two links of chain together on your wrist or ankle to create a permanent, clasp-free piece. Our Linked for Life jewellery is custom fit to your wrist or ankle.
What does ‘soldering’ mean?
Soldering is the jewellery method of heating two metals to join them together. When fitting the bracelet or anklet, the joining links will be soldered shut to create a seamless piece with no clasp.
What designs can I choose from and how much are they?
What are the Linked for Life bracelets and anklets made of?
Our Linked for Life jewellery is manufactured from solid 9ct yellow or white gold. The gemstones set in our Starlight, Starlight Trio and Love Story designs are round brilliant cut diamonds. The chain is delicate in nature and can be damaged in a number of ways, including by being caught on other objects, and so must be treated with care.
Can I have my Raise The Bar piece engraved before having it Linked?
Yes, you can! Click here to book a custom engraved Raise The Bar bracelet or anklet. Please note a $200 non-refundable deposit is required for personalised pieces. Engraved pieces must be booked a minimum of fourteen (14) days in advance.
Can I get a charm attached to my Linked for Life piece?
Yes, you can! We have a range of charms available to add onto your piece at the time of your appointment (subject to availability, pre-booking unavailable). Each booking accomodates enough time to have one charm attached to your piece. View design options here.
Do you offer rose gold options?
Unfortunately we currently only offer yellow or white gold options.
Can I bring in my own piece to have soldered?
Sorry, we only solder our own Linked for Life pieces.
Do I have to pay for my bracelet/anklet in advance?
No. We require a valid credit card in order to secure your booking however this is only charged in the case of late cancellation, late arrival or no-show (please refer to our Terms & Conditions for further information regarding fees).
For custom Engraved pieces, an upfront $200 deposit is required. This deposit is non-refundable and will be forfeited in the case of cancellation or no-show.
I want to get Linked with my friend. Do I book two appointments or one?
Two. If you are coming in with another person and you're both wanting to get Linked, you will need to book two appointments as each time slot accommodates one person only.
Where and when can I get Linked?
We run our Linked for Life service every second week on Thursdays 4:00pm-6:15pm and Saturdays 9:30am-1:15pm. Our showroom is located at 40 North East Road, Walkerville. Parking is available at the rear of the building.
How do I organise an appointment? Can I walk in?
Why can’t I see any available time slots on the booking page?
If you can't see any appointment dates on our booking page, this means that unfortunately all available time slots have been booked! Join our Petite Mailing List below to be notified when new appointments are released. We often book out well in advance so it is advised to secure your appointment early to avoid disappointment.
Do you have a cancellation list?
Unfortunately due to high demand, we do not have a cancellation list. However, in the instance of last minute cancellations, we often advertise these on our Instagram Stories.
Alternatively, join our Petite Mailing List below to be the first to know when new Linked for Life session dates are released.
Can I purchase a Linked for Life experience as a gift?
How old do I have to be to get Linked?
The minimum age for our Linked for Life service is 12. Anyone under 16 must be accompanied by a parent or guardian.
When and where can I get Linked?
We run our Linked for Life service every second week on Thursdays 4:00pm-6:15pm and Saturdays 9:30am-1:15pm. Our showroom is located at 40 North East Road, Walkerville, South Australia and parking is available at the rear of the building. Bookings are essential.
How long does getting Linked take?
We allow 15 minutes for each service to ensure your piece is perfectly fitted.
Can I bring someone with me to my appointment?
Of course! A friend, family member or partner is more than welcome to accompany you to your appointment. However, if they wish to get Linked too, please note they will be required to place their own separate booking as each appointment time slot only accommodates one person. If you are between the ages of 12 and 16, your parent or guardian will have to be present at your appointment.
What do I wear to my appointment?
We do not have a dress code as such however if you have booked for an anklet, enclosed footwear is mandatory (ie sandals/slides not permitted). Failure to wear enclosed footwear will result in us being unable to fulfil the appointment and your deposit will be forfeited. Please also keep in mind that your leg will be elevated for the anklet soldering process.
I’ve made my booking and chosen my design but now I’ve changed my mind. Can I pick a different design when I come in?
Yes, you can! Although we ask for your desired design and metal colour at the time of booking, you are welcome to change your mind to a different design once you come into the store (subject to availability).
Does it hurt?
Not at all! Our jewellers take the utmost care to ensure that your experience is nothing but perfection. The jewellery is custom fitted to your wrist or ankle and then spot soldered within a fraction of a second.
What if I’m late to my appointment?
As appointments are only 15 minutes in duration and booked back-to-back, we cannot hold your appointment time. If you are more than 10 minutes late, you will need to re-book at a later date and a $30 cancellation fee will be charged to the credit card associated with your account.
Rescheduling and Cancellation
What is your Cancellation Policy?
If you cancel/reschedule with less than 24 hours’ notice or fail to attend your appointment, a fee of $30 will be charged to the credit card associated with your account.
Engraved pieces are considered bespoke items and as such the deposit is non-refundable and will be forfeited in the case of cancellation or no-show.
Please refer to our Terms & Conditions for full details.
How do I cancel or reschedule my appointment?
To cancel or reschedule your appointment, simply click the 'Change/Cancel Appointment' button at the bottom of your booking confirmation email or contact us on 8344 7722. Please note if you reschedule or cancel your appointment with less than 24 hours’ notice, a fee of $30 will be charged to the credit card associated with your account.
My Linked for Life bracelet/anklet is broken! Can you fix it for me?
I need to remove my bracelet/anklet. How do I remove it and can I get it relinked?
To remove your bracelet/anklet, you can cut through the chain with a sharp pair of scissors. Alternatively, you can visit our showroom and our jewellers can remove it for you.
To organise a relinking appointment, please click here or phone 08 8344 7722.
Can I get my bracelet/anklet tightened?
I have a holiday booked. Will I get through airport security?
Yes you will! Delicate jewellery is not a problem with airport security.
I love my bracelet/anklet but I need to remove it. Can I get a clasp attached to it instead?
Yes, you can. Please bring it into our showroom and we can provide you with a quote.