LINKED FOR LIFE FREQUENTLY ASKED QUESTIONS
General
What is Linked for Life?
Our Linked for Life service involves soldering two links of chain together on your wrist or ankle to create a permanent, clasp-free piece. Our Linked for Life jewellery is custom fit to your wrist or ankle.
What does 'soldering' mean?
Soldering is the jewellery method of heating two metals to join them together. When fitting the bracelet or anklet, the joining links will be soldered shut to create a seamless piece with no clasp.
Where and when can I get Linked?
We run our Linked for Life service every Saturday, 9:30am-1:15pm. Bookings are essential.
Our showroom is located at 40 North East Road, Walkerville, South Australia. Parking is available at the rear of the building.
OUR DESIGNS
What designs can I choose from and how much are they?
We have a range of different bracelet and anklet designs available, with prices starting from $150. All options and the prices can be found here.
Can I view the designs before my appointment?
Your 15 minute appointment includes a consultation to view the designs and finalise your selection before getting Linked.
If you wish to view the available designs in person prior to placing a booking, you are welcome to visit our showroom at any time!
What are the pieces made of?
Our Linked for Life jewellery is crafted in solid 9ct yellow or white gold, with our Signature designs featuring natural and lab grown diamonds.
The chain is delicate in nature and can be damaged in a number of ways, including by being caught on other objects, and so must be treated with care.
Can I have my Raise The Bar piece engraved before having it Linked?
Yes, you can! Click here to book a custom engraved Raise The Bar bracelet or anklet. Please note a $200 non-refundable deposit is required for personalised pieces. Engraved pieces must be booked a minimum of 14 days in advance.
Can I get a charm attached to my Linked for Life piece?
Yes, you can! We have a range of charms available to attach to your piece at the time of your appointment (subject to availability, pre-booking unavailable).
A charm can also be added to your existing Linked piece by booking an Aftercare appointment.
View charm designs here.
Do you offer rose gold or sterling silver?
Our Linked for Life designs are only available in 9ct yellow or white gold.
Can I bring in my own piece to have soldered?
Sorry, we only solder our Linked for Life pieces.
Booking
How much is the booking deposit?
We do not take a deposit for standard Linked for Life bookings.
A valid credit card is required when booking however this is only charged $30 in the event of late cancellation/rescheduling, late arrival or no-show. Please refer to our Terms & Conditions for more information.
For custom Engraved pieces, an upfront $200 deposit is required. This deposit is non-refundable and will be forfeited in the case of cancellation or no-show.
Do I have to pay for my bracelet/anklet in advance?
No. We require a valid credit card in order to secure your booking however this is only charged in the case of late cancellation, late arrival or no-show. Please refer to our Terms & Conditions for further information.
For custom Engraved pieces, an upfront $200 deposit is required. This deposit is non-refundable and will be forfeited in the case of cancellation or no-show.
I want to get Linked with my friend. Do I book two appointments or one?
Two. If you are coming in with another person and you're both wanting to get Linked, you will need to book two appointments under the two separate names as each time slot accommodates one person only.
Do you accept walk-ins?
Unfortunately, we don't accept walk-ins. Bookings are essential for our Linked for Life service. To book an appointment please click here.
Why can’t I see any available time slots on the booking page?
If you can't see any appointment dates on our booking page, this means that unfortunately all available time slots have been booked! New dates are released about a month in advance. Due to high demand, it is advised to secure your appointment early to avoid disappointment.
Do you have a cancellation list?
Unfortunately due to high demand, we do not have a cancellation list. However, in the instance of last minute cancellations, we often advertise these on our Instagram Stories.
Can I purchase a Linked for Life experience as a gift?
Yes, you can! Linked for Life Gift Vouchers can be purchased here.
I have a Linked for Life voucher. How do I use it?
Simply book your desired time slot online and then bring your voucher with you on the day of your appointment to redeem it.
How old do I have to be to get Linked?
The minimum age for our Linked for Life service is 12. Anyone under 16 must be accompanied by a parent or guardian.
What if I make a booking and then decide I don't want it anymore when I'm at my appointment?
By booking a Linked for Life jewellery soldering appointment, you are booking for a service and reserving a dedicated time slot (that could be utilised by another client). If you decide not to proceed with the service at the time of your scheduled appointment, a $30 cancellation fee will apply to cover administrative and preparation costs associated with your booking.
If you are unsure if permanent jewellery is suitable for you, we encourage you to visit our showroom to view the designs prior to placing a booking, or reach out to our friendly team who are able to answer any questions or concerns you may have.
Aftercare
My Linked for Life bracelet/anklet is broken! Can you fix it for me?
Yes, we can. Click here to book an Aftercare appointment to have your piece relinked or alternatively, phone 08 8344 7722. A $30 relinking fee applies outside of the 30 day warranty period.
I need to remove my bracelet/anklet. How do I remove it and can I get it relinked?
To remove your bracelet/anklet, you can cut through the chain with a sharp pair of scissors. Alternatively, you can visit our showroom and our jewellers can remove it for you.
To have it relinked, click here to book an Aftercare appointment or phone 08 8344 7722.
Can I get my bracelet/anklet tightened?
Yes, you can. Click here to book an Aftercare appointment to have your piece tightened or alternatively, phone 08 8344 7722. A $30 fee applies.
I have a holiday booked. Will I get through airport security?
Yes you will! Delicate jewellery is not a problem with airport security.
I love my bracelet/anklet but I need to remove it. Can I get a clasp attached to it instead?
Yes, you can. Please bring it into our showroom for assessment by our jewellers (no booking required) and we can provide you with a quote.
Can I add a charm at a later date?
Of course! A charm can be added to your existing Linked piece by booking an Aftercare appointment.
View available charm designs here.
Does my Linked for Life piece come with a warranty?
All Linked for Life pieces come with a 30 day warranty. Learn more about Warranty here.
GET IN TOUCH
Still have questions? We're happy to help! Please email us at customercare@classa.com.au and we'll get back to you as soon as we can.