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Frequently Asked Questions


Do you have Gemmologists on staff?

Yes, we do!  We have FGAA Graduate Gemmologists who will be happy to assist you with any questions you may have.

 

Do you have a Valuer on staff?

Yes, our NCJV Registered Valuer can provide a detailed analysis of your precious jewellery items. Simply give us a call to make a booking.

 

Can I design my own ring?

Custom designs are our specialty. Simply make an appointment with our Designer who will assist you to design your perfect ring.

 

How long does the manufacturing process take from start to finish?

This will take between four to five weeks, depending on your design

 

Will my ring be made on site?

Yes, your ring will be manufactured in our on-site workshop.

 

What if I have a ring made in the wrong size - can we change the size?

Yes, you are entitled to one free ring resize within 60 days of purchase.

 

Can you engrave my jewellery?

Yes, one of our team of jewellers can personalise your item of jewellery, free of charge if the item is purchased from us.

 

Do you repair jewellery?

We sure do! Our team of specialist jewellers are always on site to repair your jewellery.

 

How do I clean my jewellery?

All jewellery manufactured by Class A is eligible for free lifetime cleaning. 

 
If you'd like to clean your jewellery at home, try these simple methods.  However, please remember to take extra care with soft stones such as opals and pearls. Use warm soapy water only!  

Diamond jewellery:  Mix together 1 cup of warm water and 1/4 cup of cloudy ammonia.  Soak your diamond jewellery for about 15 mins, then use a soft bristled toothbrush to gently scrub away any remaining grime, especially in the crevices and underneath the diamond.  

Gold and gemstone jewellery: Drop the jewellery into a jar of vinegar for about 15 mints, agitating occasionally. Use a soft bristled toothbrush to gently scrub if necessary. Then remove and rinse.

 

Do you sell gift vouchers?

Yes we do!  Give us a call and we can take all the details, including payment over the phone, and then send the voucher to your recipient!